Shipping Policy – Kudej

At Kudej, we are committed to delivering your products in the best condition and at the earliest possible time.This Shipping Policy outlines the terms and conditions related to product delivery for all orders placed on our website, www.kudej.life.

Delivery Coverage

We currently ship across India only. International shipping is not available at this time.

Shipping Partners

We collaborate with multiple trusted logistics and courier partners such as Delhivery, Shiprocket, Bluedart, India Post, and others, to ensure safe and timely delivery of your orders.

Shipping Timelines

We offer standard shipping on all orders.

  • Orders are typically dispatched within 1–3 business days from the date of purchase.
  • Delivery times may vary based on your location:
  • Metro cities: 3–5 business days
  • Tier 2 & 3 cities and rural areas: 4–9 business days
  • Remote or difficult-to-access areas: May take longer due to logistics constraints

Business days exclude Sundays and public holidays.

Order Tracking

Once your order is shipped, a tracking link will be shared with you via Whatsapp, email or SMS. You can use this link to track your shipment in real-time.

Shipping Charges

  • We offer free shipping on all prepaid orders above a certain value (as may be defined on product pages or during checkout).
  • For orders below the free shipping threshold or for Cash on Delivery (COD), nominal shipping or COD charges may apply, which will be clearly mentioned at checkout.

Order Cancellations

  • Kudej reserves the right to cancel any order within 48 hours of placement, in case of:
  • Incomplete or unverifiable shipping information
  • Product unavailability
  • Payment authorization issues
  • Delivery address being non-serviceable

In such cases, the full amount (if paid) will be refunded to the original payment method within 7–10 working days.

Delays & Exceptions

While we strive to deliver within the estimated timelines, delays may occur due to:

  • Force majeure events such as natural calamities, strikes, curfews, or pandemics
  • Delays at the courier or shipping provider’s end
  • Incorrect address or recipient unavailability

We shall not be liable for delays beyond
our control but will assist you in coordinating with the shipping provider.

Delivery Attempt

  • Our courier partners usually attempt delivery two times before marking the order as undeliverable.
  • In case of missed deliveries, the courier may contact you to reschedule.

Contact Us

For shipping-related queries, please contact:

📧 Email: sarvesh.pande@kudej.life

📞 Phone: +91 84339 02603 / +91 87676 23182

📍 Address: Marketlink Ecosystem Pvt. Ltd. (Kudej Brand)
Unit No. 32, First Floor, Swastik Industrial Estate,
Next to L&T, CST Road, Kalina, Santacruz East,
Mumbai – 400098, Maharashtra, India
GST No. 27AAICM0716A1ZZ